General Policy | heyjoeyouth

General Terms and Conditions

Trust is the most important factor in heyjoeyouth.com. And we think about it every day, and we work hard for it. First of all, we have to thank you dear clients for trusting us when you use our site.

In this page, you will know how we collect your personal information, why do we use or need them, and most importantly, how much we care about your privacy.

Data Collection and what we do with them

1. We will certainly ask you to provide us with personal details when you decide to subscribe to our site. Thanks to your full name and the email address you submit into our form, we can easily notify you with our upcoming posts and events.

2. The purchase of a product in Heyjoeyouth.

When you purchase one of our books, tutorials or any other product that has been made by Heyjoeyouth, we take the opportunity to collect your personal information, so that if you ever request refund, we will quickly proceed through this information and via the payment method you used to make your purchase.

We are not responsible for any digital nor physical products purchased outside of Heyjoeyouth, that being said, we will not consider any refund for any Heyjoeyouth product, and will not either consider the risks taken by the purchaser when submitting their personal information if not in Heyjoeyouth.

3. How we share, use, and disclose your personal information

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Security and Cookies

This part is extremely important to us, and we do our best to maintain security; first of all in a universal and commercial way, and moreover, we take the responsibility to avoid anything that could threaten your privacy, with the help of Cookies we place on our site. First off, know that core functionalities such as security, verification of identity and network management are always enabled, unless you have decided to decline all Cookies by clicking on the "decline" button.

Additionally, we use a technology to track the performance of our advertisements so that we can deliver better service and especially, ads that meet almost exactly your interests. Only you will give us the permission to track how you behave regarding those advertisements and you are free to disable.

You may also choose to enable functional Cookies. These cookies help us to collect data to remember the choices you make. This way we can improve and give a more personalized experience.

And finally, we would like to know how you interact with our site, discover errors and provide a better overall analytics.

Updates to the privacy policy

This privacy policy is up to date right in the moment you're reading it, unless change has been made.

We reserve the right to update our privacy policy at any time, and we recommend that you regularly check it out.

With the personal information you submitted, we will easily notify you about any change or added information via email. Or to make it simpler, we will place a prominent notice upon our website for quick access.

If you have any question, please, do not hesitate to email us at Contact@heyjoeyouth.com .

Delivery Policy

Delivery Location

We accept the process of delivery to any country. As we offer digital or virtual products, the item you purchased will be immediately available to you, and we are always open, at any time, for some item you would like to order.

Defective item

If you ever received some defective item, urgently let us know at Contact@heyjoeyouth.com . And please, first of all, do not forget to review our refund policy here.

Want to know

If you need help about anything, do not hesitate to email us at Contact@heyjoeyouth.com .

Refund Policy

Note that we do not accept refunds of any digital products (tutorials or eBooks), unless the item is defective. In such case, you must email us at Contact@heyjoeyouth.com, so you can provide us with valid details and reasons for requesting a refund. And do not forget to send the product you think is defective, to the address above.

Upon receipt of the returned product, we will fully examine and will let you know via email, whether you are eligible or not, for a refund. If eligible, you will get your refund through the payment method you used to make the purchase, within 14 business days. If you are not eligible, we will simply let you know, and we do not guarantee refund of even half of the purchase price.

Refunds permitted

We accept refunds of any digital items, if 48 hours or more have not passed since you purchased the product. Otherwise, you will not be eligible of any refund. Here are the reasons that you are eligible for a refund.

1. Product has a poor quality or does not meet your satisfaction.

Poor quality might include a low resolution image or low quality sound. Or if you’ve simply been unsatisfied according to what you were expecting, refund may be proceeded.

2. Product is subject to mental or personal abuse.

Heyjoeyouth focuses on helping and encouraging youth to follow their goals and their dreams. So it’s by no means our intent to mentally or personally, abuse anyone, above all young people. But if you feel you’ve been mentally or personally abused, please, express yourself openly so that we get to understand your case. If we can quite understand your situation, refund will be proceeded along with a 10% bonus, a letter of apology, and a post written especially for you. Otherwise we do not accept any refund.

Note: Only clients between 18 and 33 years old, are eligible to request a refund.